How do I upgrade my subscription plan?
You can upgrade your plan from your billing dashboard. Navigate to Subscriptions > Upgrade and select your desired higher-tier plan. The upgrade will be prorated, meaning you'll only pay the difference for the remaining billing period. Payment is required immediately to activate the upgrade.
Is WhatsApp Marketing legal?
Yes, WhatsApp Marketing is completely legal when carried out through the Official WhatsApp Business API. To avoid account bans or privacy risks, refrain from using unofficial tools.
How do I downgrade my subscription plan?
To downgrade, go to Subscriptions > Downgrade and choose a lower-tier plan. Downgrades are processed immediately, and any credit from the price difference will be applied to your account for future billing cycles.
What is the Customer Service Window?
The Customer Service Window is a 24-hour support window that begins when a user sends you a message. Each new message from the user resets this window. Within this period, you can respond freely with any type of message without additional charges. Utility templates delivered within this window are also free.
How does the billing cycle work?
Your billing cycle depends on your plan's billing period (monthly or yearly). The cycle starts from your subscription activation date and renews automatically unless you've disabled auto-renewal. You can view your next billing date in your subscription dashboard.
Is WhatsApp Marketing effective?
Yes, absolutely! WhatsApp Marketing is one of the most effective channels for customer engagement. Messages sent via WhatsApp have an open rate of up to 98% and a click-through rate of 45–60%, giving brands exceptional visibility to boost sales and revenue.
When will I be charged for renewals?
Auto-billing occurs 1 day after your current period ends. For example, if your subscription expires on January 15th, auto-billing will attempt on January 16th. This grace period ensures uninterrupted service.
How can I do bulk WhatsApp Marketing?
You can run bulk WhatsApp Marketing campaigns easily using a WhatsApp panel like AiGrowBot. Built on the WhatsApp Business API, AiGrowBot allows you to broadcast messages to unlimited users, manage live chats across multiple devices, and access advanced automation features.
What happens if my payment fails?
If auto-billing fails, you'll receive notifications and have a grace period to update your payment method. Failed payments are logged in your transaction history, and you can manually retry payment from your billing dashboard.
Is there any fee to procure the WhatsApp Business API through AiGrowBot?
No, there is no procurement fee. AiGrowBot helps businesses get the official WhatsApp Business API completely free of cost, with no hidden charges.
Are marketing messages free?
No. Marketing messages such as promotions, offers, and product updates are chargeable. Each marketing message delivered costs ₹0.78 per message (for Indian users).
What are utility messages?
Utility messages are transactional updates like delivery updates, payment receipts, reminders, and order confirmations. Each utility message costs ₹0.11 per message (for Indian users). However, if sent within the 24-hour Customer Service Window, utility messages are free of charge.
What are authentication messages?
Authentication messages are used for security and verification purposes, such as OTPs, account sign-ups, and password recovery. Each authentication template message costs ₹0.11 per message (for Indian users).
